Customer Commitment

The Association is committed to providing customers with easy access to all of its services. We believe in and are committed to equal treatment for all of our customers. We value diversity, and we seek to reduce disadvantages people experience by making our services more responsive to community and individual needs.

The Association has developed a range of service standards to ensure we achieve these goals and these are published in our Customer Commitment booklet.

Customer Commitment Booklet

Home Contents Insurance

South Staffordshire Housing Association does not insure your furniture, belongings or decorations against theft, fire, vandalism and burst pipes and other household risks. You need to take out your own insurance.

We have made it simple and affordable for you to insure your possessions by taking out Home Contents Insurance that's designed especially for you.

Under a special scheme, it's easy for you to protect your belongings, you can arrange your insurance at a special low cost rate. The scheme is open to all the Association's tenants and leaseholders.

Home Contents Insurance Application Pack

Home Contents Insurance Rates Leaflet

Publications and Leaflets

We produce a wealth of information for our customers. Our publications library contains all of the leaflets that we publish. Almost all the material iis available in electronic format in this section.

Our Publications

Comments and Complaints

Our aim is to provide an excellent service. But we need your help to let us know how you feel about our services to you.

Compliments, Comments and Complaints

A Charter for Housing Association Applicants and Residents

The Housing Corporation produce a Charter for Residents which sets out the service that housing association applicants and residents can expect from their housing association landlords.

A copy of the Charter is given to all applicants for housing and to all new tenants.

A Charter for Housing Association Applicants and Residents