How You Can Get Involved as a Group

Become a Tenant Partnership Representative

The Tenant Partnership is made up of tenants from across the areas in which the association operates. Tenant Partnership representatives are volunteers and are elected to represent the area in which they live.

The Tenant Partnership is the central forum for representation and involvement and acts as the main point of contact for consultation with, and involvement of, tenants. The group meets monthly, with its Annual General Meeting in July. Tenants on the group are involved in many areas including policy and procedures, current issues within the housing association as well as general management issues.

Who is your Tenant Partnership Representative?

Read the latest reports from the Tenant Partnership meetings.

Become a Member of the Interested Customer Group

There are currently over 100 members of the group. This is an informal group who are contacted from time to time. They have taken part in postal surveys and mystery shopper type activities. This group have commented on our leaflets and literature which carry the “Resident Checked” or the “Tenant Checked” logo.

Having the Interested Customer Group allows a wider range of responses and views to be sought from more people. This is ideal for those who wish to be involved on an occasional basis without having to commit to regular formal meetings. We are always aiming to increase the numbers involved with the Interested Customer Group, and to develop new ways of involving them in improving our services.

Take part in Focus Groups or Working Groups

A focus group or working group is an organised discussion with residents. It aims to bring together the knowledge, opinions, views and experiences of different residents. They are a good way to gain a large amount of information in short time. They are also an effective way to explore new ideas and encourage residents to take part in the decisions made by the association.

From time to time the association uses this method of involvement to seek the views and opinions of specific groups of people to help it to carry out special pieces of work.

Join or start a Residents' or Community Group

Residents who want to improve their home, neighbourhood or local environment often start a Residents' or Community Group. It needs people who are interested and enthusiastic to get things done, have their say on local issues or to organise social events. These groups are an opportunity for people with similar interests to get together. This type of involvement means that the group helps to develop an increased sense of belonging and pride in the community in which they live. Group members will also get to meet neighbours as well as meet new people.

If you would like to start a Residents' or Community Group contact the association's Resident and Community Involvement Team and ask for a copy of our Start-Up Pack.it will give you lots of useful information.

Start up Pack

Your Role and Responsibilities as an Involved Group

As a groupthe association expects you to promote its own commitment to equal opportunities, by encouraging and seeking to achieve equality of treatment for everyone, without discrimination or prejudice on the grounds of race, ethnic origin, nationality, religion, cultural background, sex, sexual orientation, domestic circumstances, disability or age.

Diversity

Diversity is recognising differences in individuals. Therefore, we expect you, as a group, to be fair in your dealings with people, communities and organisations with which you have a relationship and take into account the nature of their cultures and backgrounds.

Health and Safety

As a groupthe association will fully support you to promote its expectation that you promote health, safety and welfare in your role as a volunteer. You should do all that is reasonably practicable to safeguard your health and safety, and that of others, in your role as volunteers.