How You Can Get Involved as an Individual

Send us your compliments, complaints and comments.

The association welcomes compliments, complaints and comments from residents. We ensure that any expression of dissatisfaction is independently and thoroughly investigated and responded to within published timescales. Compliments, complaints and comments can be made by;

• Telephone
• E-mailing us at complaints@ssha.co.uk
• Fax
• Letter
• Face to Face or
• Visit our complaints page

Send us your views and opinions about our services through our dedicated resident and community involvement email address;
haveyoursay@ssha.co.uk

Complete and return association surveys and questionnaires

In addition to reporting satisfaction ratings to each business area, there is a strong focus on the analysis of residents' comments and suggestions as a way of developing and improving our services. The association uses your responses to continually improve our services to you.

Contribute to the Newsletter

A residents' newsletter, News Extra, is produced and published four times a year. The newsletter is produced by residents, the Editorial Panel, with the support of association staff. The Editorial Panel welcomes contributions to the newsletter…….so, send in any articles of interest that you would like to share with other residents.

Take part in our Estate Walkabouts

Estate Walkabouts have been undertaken for a number of years. We encourage all residents to join in. Walkabouts are designed to identify areas that may require improvements. To find out more about getting involved with Walkabouts in your area please contact the Tenancy Services Team.

Your Role and Responsibilities as an Involved Individual

As an individual the association expects you to promote its own commitment to equal opportunities, by encouraging and seeking to achieve equality of treatment for everyone, without discrimination or prejudice on the grounds of race, ethnic origin, nationality, religion, cultural background, sex, sexual orientation, domestic circumstances, disability or age.

Diversity

Diversity is recognising differences in individuals. Therefore, we expect you, as an individual, to be fair in your dealings with people, communities and organisations with which you have a relationship and take into account the nature of their cultures and backgrounds.

Health and Safety

As an individual, the association will fully support you to promote its expectation that you promote health, safety and welfare in your role as a volunteer. You should do all that is reasonably practicable to safeguard your health and safety, and that of others, in your role as volunteers.