Sweet PIL for South Staffordshire Housing Association
South Staffordshire Housing Association has won a National Housing Federation award for its Project Independent Living (PIL). The innovative project, launched in 2005, has significantly cut waiting times and the average cost of adaptations enabling customers with mobility problems to quickly and efficiently get much-needed support.
Talking at the awards ceremony’s West Midlands’ final, Mary Griffiths the Chair of South Staffordshire Housing Association and Shirley Turner an active member of the Association’s Tenant Partnership explained that for most people dignity begins in the bathroom. Needing help to bath or to use the WC can be deeply humiliating, but with the right aids and adaptations can be prevented.
In two years Project Independent Living has enabled more than 1000 people to live independently at home, rather than rely on relatives or friends. It has reduced waiting times for major adaptations from two years to three months; and reduced waiting times for minor adaptations from twelve months to just 7 days and this has had a major impact on the dignity and quality of life for customers. It has also reduced the average cost of major adaptations by 40%.
The lynchpin of the improved service is South Staffordshire Housing Association linking its asset management strategy into the district council’s priorities and objectives. This is then underpinned by a change in delivery that includes the provision of an in-house occupational therapist who not only spends time focusing on the Association’s cases but who has also trained customer services staff to make their own assessments, thus cutting down on red tape, time and money.
Sue Rowley, Managing Director of South Staffordshire Housing Association said: “Project Independent Living illustrates how you can make a significant difference just by thinking about a process in a different way. Our customer satisfaction levels are at 100%, the local authority is happy because we have saved them money, and we are pleased to provide a seamless and extraordinary service to our residents.”
Presenting the award, Gina King of National Housing Federation said: 'The National Housing Federation Neighbourhood Awards showcase the positive work that Housing Associations do, and the major contribution they make to the communities which they serve. The Project Independent Living (PIL) significantly enhances the lives of many people allowing them a degree of independence and dignity that would not be possible otherwise. My congratulations go to South Staffordshire Housing Association and I wish them every luck when they represent the region at our National Awards ceremony in September.’
Project Independent Living will now go through to the national awards in September.
(Released 30th June 2008)