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Key Performance Information

Annual Report 2008

Picture of our Annual Report 2008

The contents of this PDF document are:

  1. Key achievements of the year
  2. Welcome to Central Borders Housing Group
  3. Building Communities
  4. Property Care
  5. South Staffordshire Housing Association
  6. Delighting our Customers
  7. Investing in Communities
  8. Our Performance 2007/8
  9. Clear Leadership - The Group Board
  10. Clear Leadership - SSHA Board
  11. Committed Leadership - Dedicated Staff
  12. Income and Expenditure
  13. Balance Sheet
  14. Our Values

Link to an Adobe Acrobat file Annual Report 2008

Financial Statements 2008

The contents of this PDF document are:

  1. Members, Executive and Advisers
  2. Board Report and Statement of Internal Controls
  3. Report of the External Auditors
  4. Income and Expenditure Accounts
  5. Balance Sheet
  6. Consolidated Cash Flow Statement
  7. Notes to the Accounts

Link to an Adobe Acrobat file Financial Statements 2008

Report to Tenants 2007

Our report to tenants for 2008 will be available later this year. In the meantime you can download the 2007 document.

Performance information detailing how we deal with repairs, home improvements, lettings and more.

The contents of this PDF document are:

  1. Welcome
  2. Repairs Service
  3. Neighbourhood Management
  4. Customer Involvement
  5. New Homes
  6. Independent Living
  7. Developing People
  8. Community Support
  9. Disabled Adaptations
  10. Home Security
  11. Working Together
  12. Home Improvements
  13. Future Focus

Link to an Adobe Acrobat file Report to Tenants 2007

Tenants' Survey 2006

The results of our main tenants' survey.  For the majority of questions we compare very well to other organisations, we appear in the top 10% for most services. However, customer expectations across the sector are rising and therefore actual satisfaction scores see a slight drop.

Link to an Adobe Acrobat file Tenants' Survey 2006

Audit Commission Reports

The Audit Commission is an independent body responsible for ensuring that public money is spent economically, efficiently and effectively and delivers high-quality local and national services for the public.

Within the Audit Commission, the Housing Inspectorate inspects and monitors the performance of a number of bodies and services. These include local authority housing departments, local authorities administering Supporting People programmes, arms length management organisations and housing associations.

Link to a web page (external link)www.audit-commission.gov.uk

The Housing Corporation Assessment

Logo: The Housing Corporation

Our performance against compliance with the Regulatory Code and in delivering the Approved Development Programme.

Link to an Adobe Acrobat file Housing Corporation Assessment 2008

Housemark Benchmarking Report

We chose to participate in an external analysis of our performance by HouseMark, an independent body created by the Chartered Institute of Housing and the National Housing Federation to benchmark performance and ensure value for money.

HouseMark compared our performance to a range of similar housing associations in the Midlands and the North of England. There report showed that the Association has continued to improve its services since the last benchmarking exercise and overall performance is very high with top quartile performance being achieved in the majority of areas. The cost of providing these services also falls within the top 25%.

Link to an Adobe Acrobat fileHousemark Report