Our Policies

Our Policies are divided into sections according to our service areas. Policies are constantly being reviewed in conjunction with residents and the Board of Management as part of our commitment to continuously improve our services.

Some of our policies are specific to South Staffordshire Housing Association, which are shown here, and some are Group policies which are maintained by our parent, Central Borders Housing Group.

Central Borders Housing Group(external link).

The following policies are available as PDF downloads.

Help on PDFs

Customer Interaction

Access to Services Policy

Appeals (Housing Management) Policy

Complaints Policy

Customer Care Payments Policy

Customer Commitment Policy

Publicity and Promotions Policy

Resident Involvement Policy

Service Standards (Customer Commitment Booklet)

Tenant Partnership Rules

Tenant Partnership Rules on Representing a Neighbouring Parish

Tenant Partnership Code of Conduct

Income Management

Eviction Policy

Income Management Policy

Rent Setting Policy

Service Charges Policy

Letting a Property

Allocations Policy

Empty Property Policy

Housing Points Scheme Policy

Lettable Standard Policy

Homes Standard

Managing the Assets

Affordable Warmth Policy

Communal Gardens and Grass/Hedge Cutting Policy

Energy Efficiency Policy

Landscape Management Policy

Modernisations and Improvements Policy

Rechargeable Repairs Policy

Repairs and Maintenance Policy

Managing the Tenancy

Aids and Adaptations Policy

Anti-social Behaviour Statement

Anti-social Behaviour Policy

Conditions of Tenancy Policy

Garage Tenancy Conditions Policy

Internal Decorations Policy

Leaseholders Policy

Mutual Exchanges Policy

Racial Harassment Policy

Sheltered Housing Needs and Risk Assessment Policy

Short Stay Accommodation Policy

Starter Tenancies Policy

Supported Living Policy

Support Plans Policy

Tenancy Management Policy

Protection of Vulnerable Adults Policy

Corporate Governance

Rules

Shareholding Membership Policy

Code of Conduct for the Board of Management

Terms of Reference of the Board of Management

Terms of Reference for Committees and Working Groups

For details of our other Corporate Governance policies please visit the Central Borders Housing Group Website.

Central Borders Housing Group (external link)

Business Development

For details of our Business Development policies please visit the Central Borders Housing Group Website.

Central Borders Housing Group (external link)

Business Support

Communications Strategy

Quality Management Policy

Risk Management Policy

Sale of Dwellings Policy

Sustainability Policy

For details of our other Business Support policies please visit the Central Borders Housing Group Website.

Central Borders Housing Group (external link)

People Management and Health and Safety

Code of Conduct for Staff

Diversity Strategy

Noise at Work Policy

No Smoking at Work Policy

Older Persons' Strategy

Right to Request Flexible Working Policy

For details of our other People Management and Health and Safety policies please visit the Central Borders Housing Group Website.

Central Borders Housing Group (external link)