Rent

Paying your rent is an essential part of your tenancy agreement. Your rent is our only source of funds to provide services to you, our tenants. It is very important that we receive your rent on time and we thank the vast majority of tenants who keep up-to-date. If you do not pay your rent you run the risk of losing your home.

Your rent is due on a weekly basis and it is your responsibility to make sure the payments are made on the due day, including if you are receiving housing benefit.

Every tenant needs to pay their weekly rent. Some pay directly out of their wallets, others pay through the Housing Benefit system. Whichever way you pay your rent it is your responsibility to make sure we receive payment.

How Your Rent is Calculated Leaflet

Service Charges

A service charge means an amount you pay for additional landlord services, such as communal heating and lighting. Services charges may also cover other things like the maintenance of grounds and communal areas or sheltered housing services.

Not all rented properties have services charges linked to them but where they exist they are additional charges over and above the normal rent charge and are payable as part of, or in addition to, the rent.

Leaseholders are required to pay a service charge. Your service charge is the money you pay towards the day-to-day running costs of your block of flats, as well as your share of any major repairs.

Service Charges Leaflet

How to Pay

We offer a range of ways for you to pay your rent and service charges:-

Swipe card

By visiting any Paypoint outlet and presenting your swipe card.

Direct Debit

Through your bank account with Direct Debit. Contact us for a form, or download a direct debit form .

Direct Debit Form

Debit or Credit card

Phone 0800 096 8690 to make a payment.

On-line

In order to make payment via this method you will need to quote the following information:-

• Bank Sort Code: 20-97-78
• Account Number: 20221708
• Customer Reference Number: This is the 10 digit reference number found on the top of your rent statement. It is vital that this is quoted when you make the payment so that we know that the payment is yours

With BillPay

BillPay is a payment method developed by Alliance & Leicester Commercial Bank that allows business or personal customers of any UK bank or building society who hold a debit card, and in some cases a credit card, to make regular or one-off payments online.

BillPay Website(external link)

Problems Paying your Rent

If you are having problems paying your rent, let us know as soon as possible. Please do not ignore the problem, it will not go away and may get worse.

Contact us and explain your situation, we have an Advice and Support team who can offer confidential help and support.

By acting quickly, you are showing a commitment to paying your rent and the legal action the Association has to take to collect arrears may not be needed.

Can't Pay your Rent Leaflet

Advice and Support

If you are looking for independent and fully confidential help, advice and support, then we are on hand.

The Advice and Support Service provides individual and flexible advice to people in the management of their home.

We can help you with:

• Claiming the right benefits and grants.
• Filling in forms and writing letters.
• Advice on paying your gas, electricity and water supplies.
• Making sure you pay your rent and other bills.
• Getting the right help at the right time.
• Advice on debt.

Advice and Support Leaflet