Accessibility Options

Change text size;

Change site style;

Speech enabled site;

Visit the Browsealoud website and download the free plug in.


About Your Tenancy

Picture of a customer services employee reading a document with a tenant

If you are one of our tenants you signed a tenancy agreement when you accepted the property, and you therefore have an Assured Tenancy. Your tenancy details your rights and responsibilities as an Assured Tenant and also our responsibilities as your landlord.

Your tenancy is an Assured Tenancy. (Those of you who transferred from South Staffordshire Council in 1997 have additional rights which are set out in your tenancy agreement - these are known as protected rights.)

Assured Tenants have full security of tenure.

Full security means that you have the right in law to stay in your home as long as you live in it as your main home and abide by the rules of your tenancy agreement. If you are away from your home for an extended period, for example a long holiday or in hospital, you need not worry. Your tenancy is safe as long as you have made arrangements to protect your property, pay rent and have informed us if you will be away for more than a month.

You cannot be evicted without the Association first obtaining a Court Order. Eviction is used as a last resort in cases of serious breaches of tenancy conditions. Most breaches of tenancy conditions can be dealt with simply by a visit or a letter but in some cases it maybe necessary to take legal action. The first stage is the issue of a Notice of Intention for Seeking Possession. This will state the reasons, also known as grounds for seeking possession. These are set out in your tenancy conditions.

If the breach of conditions is not remedied, the Association then must go to Court to satisfy a Judge that it is reasonable to grant us possession of your home.

As well as security of tenure, Assured Tenants enjoy the following rights:

  • the right to take in lodgers
  • the right to sub-let part of your accommodation
  • the right to exchange
  • the right to succession of tenancy
  • the right to be consulted
  • the right to have access to information held about yourself on our computer system and other files
  • the right to have information
  • the right to repair
  • the right to carry out improvements

For full details of all your rights and responsibilities please read the Tenancy Conditions Booklet, which was given to you when your signed your tenancy.

Link to an Adobe Acrobat file Tenancy Conditions Booklet

Link to an Adobe Acrobat file Pictorial Guide to the Tenancy Conditions Booklet

Tenants Handbook - A Guide to Services

Picture of the Guide to Services wallet

The aims of South Staffordshire Housing Association are to provide affordable, good quality homes and to operate an effective, efficient and responsive service to all tenants.
This Guide to Services is part of this service and contains a lot of useful information.

This Guide to Services should be read in conjunction with your Tenancy Conditions.

Link to an Adobe Acrobat fileWelcome

Link to an Adobe Acrobat fileCustomer Commitment Statement

Link to an Adobe Acrobat fileYou and Your Rent

Link to an Adobe Acrobat fileYour Rights

Link to an Adobe Acrobat fileRepairs and Maintenance

Link to an Adobe Acrobat fileHousing with Support

Link to an Adobe Acrobat fileEnjoying Your Home

Link to an Adobe Acrobat fileSafety and Security

Link to an Adobe Acrobat fileGetting Involved

Link to an Adobe Acrobat fileGardens and Open Areas

Link to an Adobe Acrobat fileMoving Home

Estate Walkabouts

Your tenancy management officer and local tenant representatives undertake walkabouts on all our major estates. They look out for such items as litter, car parking problems, communal areas etc.

If there is anything that you would like to raise with them, then this is an ideal time for a chat face-to-face.

Monthly walkabouts will take place on all our major estates. For all other areas, they will be carried out as and when required and on request.

If you would like to know the date of the walkabout in your area you can contact your Tenancy Management Officer, Tenant Partnership Representative or Police Community Safety Officer. They will all know the dates in advance.

Feed back from walkabouts will be sent to the Tenant Partnership Representative, the Police Community Safety Officer and anyone who attended the walkabout or who reported an issue to be looked at.

General feedback on the outcome of the walkabouts will be reported in News Extra.

Car parking and street lighting are the issues that are often raised during our estate walkabouts. For more information please read our leaflet.

Link to an Adobe Acrobat fileCar Parking and Street Lighting Leaflet

Anti Social Behaviour

Picture of a tenancy management officer with the police and a tenant

Nuisance behaviour can be annoying, but not all situations can be resolved by us. People face losing their home, being fined or imprisoned. Some behaviour is not bad enough to deserve this level of action.

Anti-Social Behaviour is any action, which disrupts a person's quiet enjoyment of their home such as dogs barking, playing loud music, verbal abuse, threats of violence, parking of vehicles, untidy gardens, damage to property, using/selling drugs, harassment or racial harassment.

We produce a range of leaflets to help people who are victims of anti-social behaviour:

Link to an Adobe Acrobat fileAnti-social Behaviour Leaflet

Link to an Adobe Acrobat fileSummary of Statements of Anti-Social Behaviour

Link to an Adobe Acrobat fileNoise Leaflet

Link to an Adobe Acrobat fileMediation: Help with resolving differences with your neighbours Leaflet