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Call us: 0800 096 8690
01785 312000

Publications

This page gives you details of all the leaflets published by South Staffordshire Housing Association. You can download each as a PDF or contact us if you would prefer to receive a printed copy.

Annual Reports

application/pdf iconA Guide to SSHA 2011
application/pdf iconSSHA Statistics and Performance 2010 / 2011
application/pdf iconCorporate Annual Report 2010
application/pdf iconCustomer Annual Report 2009 2010 DETAILED VERSION
application/pdf iconCustomer Annual Report 2009 2010.pdf
application/pdf iconTenant Annual Report 2011

Applying for Housing

application/pdf iconHomefinder Application Form
application/pdf iconHomefinder Leaflet
application/pdf iconGuide to Lettable Standard leaflet

Customer Service

application/pdf iconCustomer Commitment Booklet
application/pdf iconA Guide to Compliments, Comments and Complaints
application/pdf iconA Guide to Continuous Improvement Leaflet

General Publications

application/pdf iconCorporate Plan 2010.pdf

Getting Involved

application/pdf iconA Guide to Resident Involvement
application/pdf iconResidents’ and Community Group Start Up Pack

Home Owners

application/pdf iconLeaseholders' Handbook

Rents and Service Charges

application/pdf iconA Guide to Direct Debit
application/pdf iconHow Your Rent is Calculated Leaflet
application/pdf iconDirect Debit Form
application/pdf iconHelp with Paying your Rent Leaflet
application/pdf iconService Charges Leaflet
application/pdf iconAdvice and Support Leaflet

Repairs and Improvements

application/pdf iconAsbestos Leaflet
application/pdf iconKitchen Installation leaflet
application/pdf iconYour Right to Compensation for Improvements Leaflet

Shared Ownership

application/pdf iconNew Build Homebuy Leaflet
application/pdf iconShared Ownership Application Form
application/pdf iconNew Build Homebuy Handbook (for apartments)

Tenants - Other Leaflets

application/pdf iconWelcome Pack
application/pdf iconTenancy Conditions Booklet
application/pdf iconPictorial Guide to the Tenancy Conditions Booklet
application/pdf iconSupported Housing Guide
application/pdf iconAnti-social Behaviour Information Pack
application/pdf iconSummary of Statements of Anti-Social Behaviour
application/pdf iconNoise Leaflet
application/pdf iconMediation: Help with resolving differences with your neighbours Leaflet
application/pdf iconCar Parking and Street Lighting Leaflet
application/pdf iconMutual Exchange Leaflet
application/pdf iconResident Zone Leaflet

Tenants' Handbook - A Guide to Services

application/pdf iconEnjoying Your Home
application/pdf iconGardens and Open Areas
application/pdf iconHousing with Support
application/pdf iconMoving Home
application/pdf iconRepairs and Maintenance
application/pdf iconSafety and Security
application/pdf iconWelcome
application/pdf iconYou and Your Rent
application/pdf iconYour Rights