Maintaining your home
Every home in tip-top condition
Keeping your home well maintained and in good repair is as important to us as it is to you. We have developed our repairs service in direct response to feedback from you, our residents, about the kind of service you want.
To report a repair,
Contact our customer service team on 0800 096 8690 or if calling from a mobile, dial 01785 312000.
Emergency repairs should only ever be reported by phone.
Other types of repairs can be reported by phone or by emailing: firstname.lastname@example.org
Repairs we are responsible for:
We’re responsible for maintaining the structure and fabric of the building, which includes keeping the following in good working order:
- The structure and fabric of your home and communal areas, including windows, roofs, doors, pipes, gutters.
- Structural fixtures and fittings of the building, including internal doors, kitchen units, sanitary ware, internal joinery, cupboards and fireplaces
- All water, gas, electric, sanitation, space and water heating systems installed by us
- Communal lighting
- All fire fighting and detection equipment supplied by us.
Our Property Care team aims to carry out repairs that are our responsibility, quickly and to the highest standard.
Repairs you are responsible for:
There are some repairs which you, the resident, are responsible for. These are shown on page 3 of our Guide to Repairs and Maintenance. You can download a copy here or call us on 0800 096 8690 and we will be happy to send one to you.
To view or download our Responsive Repairs policy, please click here.
Help us to help you
Report any problem to us as quickly as possible. We’ll arrange a convenient time to come to your home and fix it.
When you report a problem, the more information you can give us the better. It makes sure we arrive at the right time, when you are at home, with the right parts to complete the repair. It’s quicker and faster for everyone.
We can even book appointments for your repair to be carried out when it’s best for you. Plus, if you have special needs through disability or illness, let us know, as we may be able to help you more quickly.