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Sheltered schemes to retain existing service level

South Staffordshire Housing Association is to retain the existing supported housing service across its 13 sheltered housing schemes in response to the wishes of residents.

An independent opinion survey commissioned by the Association found that the majority (67%) of residents who responded preferred to retain the current level of service rather than move to a new more flexible support service with a slightly lower service charge.

The Board of South Staffordshire Housing Association met this week (28.7.11)to consider the findings and has agreed to respect the wishes of tenants, following a 5 week consultation exercise about the future of the service.

Debbie Griffiths, SSHA Chief Executive said: “I would like to thank all our residents who attended the consultation meetings and completed the survey to give us their views. It’s clear that they value the current service very highly and that their overwhelming preference is to stay with the current arrangements, even though we were offering an increase in the actual hours of cover to them and at a lower cost. We must of course respect their views and respond accordingly. 

“The two big issues that prompted this review were the increasing support needs of people in sheltered housing and the fact that the supported housing service has been failing to cover its costs for some time.

“Those issues have not gone away but residents have accepted the £5.55 a week increase in their service charges that is needed to make the current warden service financially viable. We now need to work with staff to see how we can continue to ensure that this service stays fit for the future and is able to respond to the needs of South Staffordshire’s rapidly ageing population.”

SSHA tenant takes part in consultation.