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Text Relay

Our aim is to make our services accessible to all. In a recent survey, we found there to be 12% of customers that have a minicom system and that would benefit from a facility to help them gain access to our services. As a result we have now begun using the Text Relay (Type Talk) service.

Text Relay (previously known as Type Talk) is a service run by the Royal National Institute for Deaf People (RNID). It is a telephone relay service which enables deaf, deafblind, deafened, hard of hearing and speech impaired people to communicate with hearing people by telephone, using a textphone to access any services that are available on standard telephone systems.

Text Relay provides a link between any textphone user and a hearing person. The link is a highly trained Text Relay operator who provides a discreet and confidential service. If you are deaf, all you need is a textphone, which is a specially adapted telephone with a keyboard. Calls are charged at your telecommunications provider's standard rates.

If you are deaf and are calling a hearing person:

If you are deaf you should dial 18001 followed by the full telephone number from your textphone. If the call is answered by a hearing person, a Text Relay operator is brought into the call. However, if the call is answered by another textphone user, the connection is direct with no need to involve an operator.

Dial 18001 + number

All calls are confidential and the service operates around the clock, so you can make calls at any time, day or night.

For more information on this service, please visit www.textrelay.org.

Photo of colleague taking a phone call