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  • Young couple moving into their new home

    We provide over 6,000 homes across
    Staffordshire and have ambitious plans
    to offer more

    Learn more
    about us

  • We provide over 6,000 homes across
    Staffordshire and have ambitious plans
    to offer more

    Learn more
    about us

  • Lady painting a young girls face

    We provide over 6,000 homes across
    Staffordshire and have ambitious plans
    to offer more

    Learn more
    about us

  • We provide over 6,000 homes across
    Staffordshire and have ambitious plans
    to offer more

    Learn more
    about us

  • We provide over 6,000 homes across
    Staffordshire and have ambitious plans
    to offer more

    Learn more
    about us

Reporting repairs

Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 01785 312000. Please bear with us as it may take more time for your call to be answered during busy times and outside office hours. 

We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs 24/7 online. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.

Your support and patience during this difficult time is really appreciated.

Coronavirus (COVID-19) customer advice

The safety and wellbeing of our customers and colleagues continues to be our number one priority.

We’re focusing all our efforts on providing essential services to our customers while following the advice from the government, NHS and Public Health England.

You can keep regularly updated here.

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Help and advice

Help and advice
17th June 2021

Apprenticeships are really important to Housing Plus Group, which is why we’ve committed to creating 100 new apprenticeships in our business and with our partners in our first five years as an expanded group operating across Staffordshire and Shropshire.

An apprenticeship with Housing Plus Group is highly prized....

8th June 2021
A pen pal project aimed at combatting the loneliness of lockdown has linked teenagers in a Walsall secondary school with residents in some of our retirement living communities across Staffordshire.

The multi-generational pen pal project is the brainchild of Sarah Wilson, Engagement and volunteer co-ordinator at Care Plus. Sarah has...

19th May 2021
Congratulations to involved customers David Spruce and Julia Stonehouse, who have been appointed to the Housing Ombudsman’s new national Resident Panel.

The panel will help develop the work of the ombudsman as well as ensuring a stronger voice for tenants. More than 600 tenants applied to join the panel, with...

Scam phone calls

We have become aware that some customers are receiving scam phone calls or text messages claiming to be from their local housing association. These messages are advising customers to contact their local housing association on Whatsapp.

Please note: we do not use Whatsapp as a method of communication. If you receive a call or text message that you think may be a scam, please report any concerns to us on 01785 312000 or enquiries@ssha.co.uk

If someone comes to your home, please:

1. Always ask for identification before letting anyone into your home. Our staff, as well as our contractors, always carry ID.

2. Don’t deal with people who don’t have proper identification with them.

3. Report any concerns to us on 01785 312000 or enquiries@ssha.co.uk.

4. If you feel unsafe call the police.