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Annual report 2019-20 - Rent
Annual report 2019-20 - Rent
Annual Report 2019-20
Welcome
Overview
Your Rent
Your Neighbourhood
Repairs and maintenance
Customer services
New homes
Care
How your £ is spent
Investment in new homes
18p
Staff cost and overheads
20p
Interest on our loans
23p
Repairs and maintenance
21p
Improvements to your home
10p
Services to your home and communal areas
7p
Value for money
We spent
£25,200,000
with
347 suppliers
in Staffordshire and Shropshire.
90%
of customers feel their rent provides value for money.
50%
of the total Group spend was in the communities we operate; helping to support our local businesses.