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Annual report 2019-20 - Repairs and Maintenance



Apprentice Nathan dives in and skillfully fits new bathroom

Nathan joined the Property Plus team as a multi-trade apprentice and recently fitted his first new bathroom under the watchful eye of experienced colleague

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Improvement work
Over
£3,700,000
of our total budget was spent making planned improvements to our homes.
200 new kitchens
were installed
362 new bathrooms and wet rooms
were installed
170 central heating systems
were installed
256 new doors
were fitted
24 homes
were rewired

Focus on apprenticeships

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Well maintained homes
We spent over
£10,300,000
on repairing, maintaining and improving homes.
11,417
property repairs were completed.
5,467
safety first inspections were carried out at customers’ homes.
68.87%
of customers were satisfied with the repair service they received.
96.43%
of routine repairs were completed within target.