If you want to say ‘well done’ to someone at SSHA, or you would like to pass on any suggestions to improve our services, get in touch.
Everyone at SSHA tries to give you the best service possible. There may be times when you feel this hasn't happened. If so, we want to know about it. That way we can make sure our services improve in the future.
We have a procedure to help us deal with any complaints you may have, that can be used by any of our customers.
Please take a look at our complaints and customer feedback policy and leaflet below to find out more.
If you have a complaint or compliment you can let us know by using one of the following methods.
Write to: Customer Complaints and Feedback, Housing Plus Group, Acton Court, Acton Gate, Stafford ST18 9AP
Call us: 01785 312000
Form: Complete our online form
**PLEASE NOTE: This form is not for reporting anti social behaviour or problems with your neighbours. To find out how to report an issue to us and the information we’ll need from you to take action please visit our ASB page.**
| Attachment | Size |
|---|---|
 Complaints and customer feedback Policy.pdf | 173.3 KB |
| How to make a complaint.pdf | 1.13 MB |
| Housing Plus Group Self-Assessment Form July 2020.pdf | 286.36 KB |
If you are still unhappy once we have considered your complaint, you can have your complaint heard by a ‘designated person’ as defined by law. This can be an elected representative, such as a local MP or Councillor. You can complain to the Housing Ombudsman at any time. However, if you have not made a complaint with us, they will usually send your complaint to us first.
For more information, please visit the Housing Ombudsman website.
Registered in England and Wales as a Charitable Community Benefit Society (28312R)
VAT Number: 135 5241 33