You can request a non-emergency repair by completing our online form below. Please DO NOT use this form to report emergency repairs.
If you have an emergency repair please call us on 01785 312000 (includes out of hours emergency repairs). To check what is classed as an emergency repair please check our request a repair page.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
|
Repair |
Our responsibility |
Your responsibility |
Chargeable service available |
|
Lighting in communal entrance or landing |
✔ |
|
|
|
Blocked guttering |
Cleared as part of the MOT programme |
|
|
|
Window won’t close or open |
✔ |
|
|
|
Broken shower (which we fitted) |
✔ |
|
|
|
Leaking roof |
✔ |
|
|
|
Loss of power |
✔ |
|
|
|
Problem with your hot water or heating |
✔ |
|
|
|
Decorating the outside of your home |
Completed as part of the MOT programme |
|
|
|
Repair tap or kitchen unit |
✔ |
|
|
|
Misted glass in windows |
Replaced as part of the MOT programme |
|
|
|
Blocked sink, bath, shower or toilet |
|
✔ |
✔ |
|
Replacement toilet seat |
✔ | ||
|
Condensation |
|
✔ |
|
|
Lost key |
|
✔ |
|
|
New bulb for lighting inside your home or for your security lighting |
|
✔ |
✔ |
| Broken/smashed windows | ✔ We will make safe only | ✔ | |
|
Fixtures and fittings (e.g. curtain rails) |
|
✔ |
|
|
Minor crack in the plaster inside your home |
|
✔ |
|
|
Pest control (e.g. bees, wasps or squirrels) |
|
✔ |
|
|
Replacing a blown fuse |
|
✔ |
|
|
Damaged electrical socket (except fair wear and tear) |
✔ |
|
✔ |
|
Decorating the inside of your home |
|
✔ |
| Attachment | Size |
|---|---|
 SSHA Repairs Checklist.pdf | 344.42 KB |
Registered in England and Wales as a Charitable Community Benefit Society (28312R)
VAT Number: 135 5241 33