Latest page update - 1pm on 30 March 2020
It’s really important that all our customers and colleagues keep safe and don't pass it on so please keep checking the government’s latest advice on what you can do to keep yourself and others safe.
You can also keep-up-to-date with the new GOV.UK Coronavirus Information service on WhatsApp. It’s free and simple to use – find out more here.
Due to the impact that coronavirus is having on the way we deliver services, we can only accept emergency calls at this time. We are therefore asking customers to only contact our customer service centre to:
For all other coronavirus related enquiries please email coronavirus@housingplusgroup.co.uk or private message our SSHA Facebook page
You may also be able to find the answer to your query in the My home and Help and advice sections of this website.
If you are self-isolating or have been diagnosed with coronavirus, it’s really important that you let us know by completing our online form below.
You can also find advice about home isolation here
Please visit our new frequently asked questions page for all the latest updates on our services during this time.
Staying at home for a prolonged period can be really difficult and lonely, so it’s important to take care of your mind as well as your body and to get support if you need it.
Staying in touch with family and friends over the phone or on social media can really help. Taking daily exercise, especially if you can get outside, can also give you a much-needed boost. Please remember that if do venture away from your home you should follow the government guidelines.
Online support
There’s a whole range of great information online offering you top tips to help you keep your mind and body healthy. The NSPCC also offer advice on how to talk to a child, if they are worried about coronavirus – find out more here.
https://www.nhs.uk/oneyou/every-mind-matters/
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
https://www.citizensadvice.org.uk/
Local council hubs
The government has announced that councils are being asked to set up hubs within their communities to provide help and support, so you should visit your local council’s website to find out more. There may also be an opportunity for you to volunteer to help, too.
https://www.shropshire.gov.uk/
https://www.staffordbc.gov.uk/
https://www.telford.gov.uk/site/
Safeguarding
Are you worried about a child, friend, family member or neighbour?
If you have concerns about a child or adult, particularly with everything that is happening and the added difficulties we are all facing, please speak up.
Whilst it can often be difficult to identify abuse or neglect, if you are in any doubt, please report it to our our customer service centre on 01785 312000.
You can also share your concerns with South Staffordshire Council’s safeguarding team.
Further advice is also available online:
If you request an emergency repair or other service requiring a visit from our staff, we will ask you some brief questions about your health.
Please don’t be offended by these questions, which we will be asking ALL customers before we visit their home. We know that you will understand that we need to work together to reduce the spread of infection.
Due to the impact that coronavirus is having on the way we deliver our services, our reception service will be closed from Monday 23 March until further notice.
We are working to protect our customers and staff and to maintain essential services.
We continue to monitor the daily updates on COVID-19 from the government and the NHS as well as the advice from Public Health England.
We will continue to regularly update this page with any significant changes in services or policies, so please check back to keep up-to-date.
Sadly, fraudsters and thieves are using the coronavirus pandemic to find new ways to scam people.
Phishing emails and texts are being used to target people and the elderly have been conned out of their money by thieves offering to do their shopping, as they self-isolate. Victims have also lost money purchasing face masks and similar items online that never arrive.
Please be on your guard for possible coronavirus scams and look out for vulnerable family members, friends and neighbours who may become a target for fraudsters.
If you are the victim of fraud you can report it online to Action Fraud or contact your local police on 101.
Registered in England and Wales as a Charitable Community Benefit Society (28312R)
VAT Number: 135 5241 33