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Get involved

We are passionate about providing you with opportunities to 'get involved' and have a real say in the service you receive.

We are changing the way that we obtain the views and listen to the opinions of our customers. To make it even easier for customers to help shape the services we provide we are developing a number of forums. These forums will enable you to share your views, so that we can learn from your experiences and improve the way that we work.

We have been hard at work developing these channels and want to thank all the customers who have been involved in this really important process.

Three panels will concentrate on key parts of our service:

  • Scrutiny panel
  • Customer communications panel
  • Customer complaints and compliments panel

Along with these customer-led panels, we will also be carrying out surveys to ensure that your voice is heard:

  • Telephone, online and postal surveys after we have provided you with a particular service
  • Independent satisfaction surveys benchmarking us with similar housing providers nationwide
  • A new annual event bringing together involved customers, board members, our directors and colleagues helping us plan and budget for the year ahead

Underpinning all our involvement and engagement work will be our key principle of delivering value for money in all that we do.

If you would like to get involved, please register with us or contact Richard Davis on 01785 312000 or email