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Customer panel

Customer panel logo

Our customer panel has a rolling agenda covering key areas of our business, including:

  • Regular monitoring against service standards and performance ensuring good and consistent quality service standards are in place.
  • Monitor service delivery against these standards highlighting areas of concern to the Scrutiny Panel for indepth analysis. 
  • Contributing to policy reviews to ensure customers views and opinions are being heard.
  • Reviewing service development plans.
  • Share outcomes from our customer insight and engagement.
  • Review and monitor landlord health and safety responsibilities and compliance.

You can choose to give your feedback on areas of particular interest and also how you would like to take part.  We offer opportunities to have your say by:

  • Attending regular meetings, at our offices, which are held every other month prior to our Homes board meetings.
  • Completing online surveys and questionnaires
  • Sharing your views via telephone or email.

Useful documents

PDF icon Panel Members Code of Conduct 2017.pdf775.75 KB