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Repairs and maintenance

Looking after your home is a joint responsibility. We are responsible for most, but not all repairs.

It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.

Before reporting a repair you should consult the repairs checklist below.



Our responsibility

Your responsibility

Chargeable service available

Lighting in communal entrance or landing



Blocked guttering

Cleared as part of the MOT programme



Window won’t close or open



Broken shower (which we fitted)



Leaking roof



Loss of power



Problem with your hot water or heating



Decorating the outside of your home

Completed as part of the MOT programme



Repair tap or kitchen unit



Misted glass in windows

Replaced as part of the MOT programme



Blocked sink, bath, shower or toilet


We can offer advice to unblock

If blockage caused by customer

Replacement toilet seat




We can offer advice to reduce


Lost key



New bulb for lighting inside your home or for your security lighting


Broken/smashed windows   ✔ We will make safe only

Fixtures and fittings (e.g. curtain rails)


Minor crack in the plaster inside your home



Pest control (e.g. bees, wasps or squirrels)



Replacing a blown fuse



Damaged electrical socket (except fair wear and tear)


If damage caused by customer

Decorating the inside of your home



Useful documents

PDF icon Repairs Policy.pdf201.81 KB
PDF icon SSHA Repairs Checklist.pdf344.42 KB