Call us on

Repairs and maintenance

Looking after your home is a joint responsibility. We are responsible for most, but not all repairs.

It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.

Before reporting a repair you should consult the repairs checklist below.


Our responsibility

Your responsibility

Lighting in communal entrance or landing


Blocked guttering

Cleared as part of the MOT programme


Window won’t close or open


Broken shower (which we fitted)


Leaking roof


Loss of power


Problem with your hot water or heating

Call Robert Heath

on 0333 240 8803


Decorating the outside of your home


Repair tap or kitchen unit


Misted glass in windows

Replaced as part of the MOT programme


Blocked sink or toilet, replacement toilet seat




✔ We can offer advice to reduce

Lost key


New bulb for lighting inside your home or for your security lighting


Broken/smashed window ✔ We will make safe  

Fixtures and fittings (e.g. curtain rails)


Minor crack in the plaster inside your home


Pest control (e.g. bees, wasps or squirrels)


Replacing a blown fuse


Damaged electrical socket (except fair wear and tear)


Decorating the inside of your home