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Repairs and maintenance

Looking after your home is a joint responsibility. We are responsible for most, but not all repairs.

It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.

Before reporting a repair you should consult the repairs checklist below.

Repair

Our responsibility

Your responsibility

Lighting in communal entrance or landing

 

Blocked guttering

Cleared as part of the MOT programme

 ✔

Window won’t close or open

 

Broken shower (which we fitted)

 

Leaking roof

 

Loss of power

 

Problem with your hot water or heating

Call Robert Heath

on 0333 240 8803

 

Decorating the outside of your home

 

Repair tap or kitchen unit

 

Broken or misted glass in windows

Replaced as part of the MOT programme

 

Blocked sink or toilet, replacement toilet seat

 

Condensation

 

We can offer advice to reduce

Lost key

 

New bulb for lighting inside your home or for your security lighting

 

Fixtures and fittings (e.g. curtain rails)

 

Minor crack in the plaster inside your home

 

Pest control (e.g. bees, wasps or squirrels)

 

Replacing a blown fuse

 

Damaged electrical socket (except fair wear and tear)

 

Decorating the inside of your home