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Aids and adaptations

We understand the importance of your independence and will do all that we can to help our less able customers stay in their own homes for as long as possible.

If you have a disability or specific need that prevents you from living independently you can apply to have an adaptation made to your home.

An adaptation is a change to your home which allows you or someone who lives with you, to live more independently, or which improves safety or mobility around the home.

For example, you may have difficulty:

  • Walking or climbing stairs
  • Bathing or using the toilet
  • Getting in and out of your home

To apply for minor aids or adaptations, such as grab rails and small ramps, please contact our customer services team.

For larger adaptations, such as a ramp, level-access shower or stair lift, please contact your local occupational health team who will need to visit you at home to assess your overall needs. You can contact either Staffordshire Carers on 0300 111 8010 to request an Occupational Therapist assessment or Millbrook Healthcare on 0330 124 7077.

Our promise to you – we will:

  • Listen to your needs and guide you to explore all the options available to you
  • Work in partnership with others to do the work needed in your home. Minor adaptations will be undertaken by our Property Plus team. Major adaptations will be completed in partnership with your local council occupational health team.
  • Communicate timescales for completing adaptation work and will always try to complete the work as agreed. However, if we have to delay the work, we will tell you by writing, phoning or visiting you at home.
  • Leave your home clean and tidy at the end of the day.

Useful leaflet

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PDF icon Our aids and adaptations service.pdf1.66 MB