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Gas safety and servicing

As your landlord, we have a legal duty to carry out an annual safety check on gas appliances in your home. This helps to make sure that appliances are safe for you and your family. We will also check that appliances are working efficiently, which can help to reduce your fuel bills.

Useful documents

You can find out more about gas servicing and safety in our leaflet below.

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PDF icon Gas safety and servicing leaflet.pdf2.28 MB

Gas Tag: life-saving gas safety technology

As part of our commitment to providing safe homes for customers, we are currently installing life-saving gas safety technology in our homes across Staffordshire and Shropshire.

We have partnered with technology company, Gas Tag, to use ground-breaking tech that will help to keep families safe from the dangers of carbon monoxide poisoning.

Phoenix Gas Services Ltd has already begun to install a ‘gas safety tag’ in all our homes. The barcode tag is attached to the gas meter and the process of fitting the tag and collecting information about your boiler and appliances takes just 20 minutes.

SSHA customers will be some of the first tenants in the country to benefit from this new technology.  Life-saving safety checks will be captured using an app on a smartphone – allowing the work to be monitored in real time.

There is no charge to you for this additional safety feature.  Phoenix Gas Services will contact you when it is time to tag your gas meter.  Alternatively, a gas safety tag could be added to your meter by an operative who is undertaking planned maintenance works at your home.

If you should have any queries, please do not hesitate to contact our customer services team on 01785 312000