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Fair Landlord: Removal of 0800 number

From 1 August the 0800 number for Customer Services is being withdrawn.

For three months, customers calling this number will hear a recorded message asking them to redial 01785 312000.

The number of customers using the Freephone 0800 number fell significantly in the last few years. To continue to offer the 0800 service would cost £4,000 each year. Being a Fair Landlord means planning our spending to deliver the best possible value for money and to benefit the majority of our customers. Because the Freephone number was only being used by a minority of customers, continuing to offer that number doesn’t pass the Fair Landlord test.

Please make sure that, when you give out contact details to customers now, you use the 01785 312000 so that they get through to Customer Services on the first call.