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Housing Association celebrates innovation

South Staffordshire Housing Association (SSHA) is celebrating the presentation of a Queen’s Award for Enterprise in Innovation to technology specialist Mobysoft.

SSHA was one of the first housing associations to adopt Rentsense, the ground-breaking rent management system developed by Mobysoft.

Mobysoft was recognised as part of the events marking the Queen’s 90th birthday during the 50th anniversary of the Queen’s Awards scheme. Two hundred and forty-three businesses across the UK received awards recognising their contribution to international trade, innovation and sustainable development.

“The innovative rent management solution developed by Mobysoft underpins our Fair Landlord approach and we are congratulating them on their remarkable achievement in receiving the Queen’s Award,” said SSHA director Jan Goode.

“Rentsense means that we can work smarter and more effectively to target the support we provide to tenants, drive down rent arrears and provide a fairer service for more of our customers. Arrears on a small number of rent accounts have a big impact on all our customers because they reduce the income we can invest in home improvements, property maintenance and the development of much-needed affordable homes.”

Rentsense has been particularly valuable to SSHA at a time when welfare reform has threatened the income of housing associations. SSHA achieved exceptional results despite the introduction of the under occupancy charge or ‘bedroom tax’.

Underlining the innovative aspects of the partnership, income manager Samantha Allcott from SSHA was invited to address a national rent arrears conference last year. Delegates from the housing sector learned how application of the Rentsense software had helped SSHA to achieve historically low arrears.

Derek Steele, CEO and Founder of Mobysoft said: “SSHA were very keen to try new ways of doing things that delivered better results than standard practice. At the time they were anticipating the impact of welfare reform and wanted to improve their performance to be ready for those changes. Mobysoft has helped SSHA to be as efficient as possible and to deliver exceptional service to their tenants.”